Purpose: The Expanded Functions Dental Assistant's (EFDA) primary responsibilities are to provide the patient with quality care and to provide the doctor with quality assistance on patient procedures. The EFDA has direct responsibility for patient's excellent experience and the patient retention while in the chair. The EFDA has expanded job functions and certain certification requirements (per individual state regulations) beyond the Dental Assistant job purpose. The EFDA contributes to the overall financial success of the supported or managed practice.
Provide outstanding customer service for the patient; make the patient the #1 priority; excellent chair side manner.
Assist the doctor with all dental procedures including but not limited to o take directions from doctor o anticipate doctor's needs o performing patient oral evaluations o take, develop and mount accurate and high quality x-rays o various laboratory duties including efficiently making quality provisionals
Practice Servant Leadership; lead by example; exercise good team work; have mutual respect for team; partner with team to create an exceptional experience for patient.
Maintain flow of doctor's schedule
Perform efficient and accurate procedures to maintain a smooth flow of patients throughout the day; create "no patient wait time;" maintain time flexibility for patient; be present, engaged, ready to work at all assigned shift times.
Review patient chart prior to doctor arrival and log appropriate patient data during exam and treatment as well as transcribe doctor notes in patient chart
Maintain patient confidentiality through HIPAA compliance
Follow OSHA and company safety policies and procedures
Promote and market the company's services, retail products and doctors to patients as well as educate patients and address their questions and/or concerns
Partner with doctors, hygienists, and support staff to maintain excellent patient service and integrity within the organization
Knowledge and understanding of dental terminology sufficient to perform job successfully
Verify patient health history (basic health review, medications, understanding impact with dentistry) and document appropriately in patient's chart.
Accountability for successful performance of all job functions
Complete checklists as assigned.
Clean and prepare operatory per company procedures prior to patient appointment
Sterilize equipment and operatories per OSHA guidelines
Assist staff in scheduling patients' follow up visits
Follow up with labs to ensure quality and timely products
Track incoming and outgoing lab cases with staff
Assist hygienist(s) when requested
Monitor level of dental supplies and order
Education/Certification: o Minimum high school diploma or equivalent o Current radiography certification required o Current EFDA (Expanded Function Dental Assistant) certification required per individual state regulations o Dental Assistant certification as required by state; ability to become certified o Experience in a professional environment with direct patient contact required o Current certification in cardiopulmonary resuscitation preferred o Current certification to monitor Nitrous Oxide/Oxygen Analgesia preferred (if required by state practice act) o Maintain annual OSHA, HIPAA and Infection Control training as required by law
Skills/Abilities: o Outstanding positive attitude and demeanor o Excellent customer service skills o Strong initiative o Professionalism in all aspects of job o Good grooming and professional image o Strong interpersonal and relationship building skills o Leadership and mentoring skills o Excellent verbal and written communication skills o Strong organizational and anticipation skills o Ability to multi-task and work in a fast paced environment o Good manual dexterity o Strong computer skills and the ability to learn new programs as required
Overtime required to perform job functions
Travel as needed for training and to perform job functions
Safety procedures required including protection to minimize the risks from X-rays and blood borne pathogens
Potential extended period standing on feet